Return & Refund Policy

Return & Refund Policy

At Fresh Jagua, we stand behind the quality of our products and want you to be happy with your purchase. Because our Jagua products are fresh, natural, and perishable, the following return conditions apply.

Returns

If you would like to return an eligible product, please contact us within 14 days of delivery to request a return authorization.

To be eligible for a return:

• The product must have been purchased at full price.
• The product must be returned in its original packaging.
• Products that have been substantially used, emptied, altered, contaminated, or improperly stored are not eligible for return.
• Sale, clearance, discounted, and promotional items are final sale unless they arrive damaged or defective.

Please contact us before sending any product back. Unauthorized returns may not be accepted.

Return Shipping

If you are returning an item because you changed your mind, ordered the wrong product or quantity, or no longer want the product, return shipping is the customer's responsibility. Fresh Jagua does not provide a prepaid return label for these returns.

Original shipping charges are non-refundable.

If you are trying Fresh Jagua for the first time and are unsure whether the product is right for you, we strongly recommend purchasing a smaller size before ordering a larger quantity.

Damaged, Defective, or Incorrect Products

If you believe you received a damaged, defective, or incorrect product, please contact us as soon as possible and provide your order number along with photos or other information that can help us evaluate the issue.

Please do not discard the product or packaging until we have reviewed your claim.

If we determine that the product was damaged, defective, or sent incorrectly, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.

Jagua Stain Results

Jagua is a natural product, and individual stain results can vary depending on factors including skin type, application method, application area, preparation, aftercare, and other individual conditions.

The appearance or color of Jagua gel or ink itself may also naturally vary and does not necessarily indicate the strength or quality of the resulting stain.

If you believe your product is not staining properly, please contact us before requesting a return. We may ask for photographs of the stain results and information about how the product was applied and stored so that we can help determine the cause.

Storage

Please follow the storage instructions provided with your product. Fresh Jagua products should be stored according to the instructions on the packaging or product page.

Products that have deteriorated due to improper storage after delivery are not considered defective.

Shipping Delays

Carrier transit times and estimated delivery dates are not guaranteed unless expressly stated otherwise.

A shipping delay does not automatically mean that Jagua gel has spoiled or lost its staining ability. If your package experiences an extended delay, please contact us so we can review the tracking information and determine the appropriate next step.

Refunds

Once an approved return is received and inspected, we will notify you regarding your refund.

Approved refunds will be issued to the original payment method. Original shipping charges and return shipping costs are not refundable unless the return resulted from an error on our part or we specifically agree otherwise.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Lost or Missing Packages

Packages confirmed as delivered by the carrier are not considered lost in transit.

If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, your building management or mailroom, and the carrier.

Claims involving lost, delayed, or missing shipments may also be subject to our Shipping Policy and any Shipping Protection purchased with the order.

Cancellations

Orders may only be canceled before they have entered processing or fulfillment. Once an order has been processed or shipped, it cannot be canceled and must follow the applicable return procedures above.

How to Request a Return

To request a return or report a problem with an order, please contact Fresh Jagua Customer Support with:

1. Your order number
2. The name and email address used for the order
3. The reason for your return or request
4. Photos, when applicable

Please wait for return instructions and authorization before mailing anything back to us.

Questions?

If you have any questions about your order or whether your purchase qualifies for a return, please contact us before sending the product back. We are happy to help.

Fresh Jagua
FreshJagua.com